Returns and Refunds Policy

Introduction

This contractual document will govern the General Conditions for the contracting of services (hereinafter referred to as the "Conditions") through the website ibizatechforum.com/, owned by IBIZA SUMMIT SL under the commercial brand IBIZA TECH FORUM (hereinafter referred to as the PROVIDER). Contact details are also provided in the Legal Notice of this Website.

These Conditions will remain published on the website for the USER’s reproduction and retention as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER's responsibility to read them periodically, as those in effect at the time of placing orders will apply.

Contracts will not be subject to any formality except in cases expressly indicated by the Civil and Commercial Codes or other special laws.

Acceptance of this document implies that the USER:

• Has read and understood the aforementioned terms.
• Is a person with sufficient capacity to contract.
• Accepts all obligations set forth herein.

These conditions will remain valid indefinitely and apply to all orders made through the PROVIDER's website.

The PROVIDER is responsible for and aware of current legislation and reserves the right to unilaterally modify these conditions without affecting the terms and conditions implemented prior to the modification.

Identity of the Contracting Parties

On the one hand, the PROVIDER of the services contracted by the USER, IBIZA SUMMIT SL, with its registered office at Calle Madrid, 6, TIN B44644268, and customer support phone number 971 20 24 78. On the other hand, the USER, registered on the website with a username and password, who is fully responsible for their use and safeguarding, as well as the truthfulness of the personal data provided to the PROVIDER.

Purpose of the Contract

This contract aims to regulate the commercial relationship between the PROVIDER and the USER that arises when the USER accepts these terms by marking the appropriate checkbox during the online contracting process. The commercial relationship involves the provision of a specific service in exchange for a certain price, publicly stated on the website.

Data Rectification

If the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may communicate this to info@ibizatechforum.com so that IBIZA SUMMIT SL can promptly rectify them.

The USER may keep their data updated by accessing their user account.

Contracting Procedure

To access the services offered by the PROVIDER, the USER must be of legal age and register on the website by creating a user account. The USER must freely and voluntarily provide the required personal data, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons regarding the processing of personal data and the free movement of such data, and Organic Law 3/2018, of 5 December (LOPDGDD) on personal data protection, as detailed in the Legal Notice and Privacy Policy of this website.

The USER selects a username and password and commits to using them diligently, not making them available to third parties, and informing the PROVIDER of their loss or theft or any unauthorized access by third parties, so the PROVIDER can immediately block them.

Once the user account is created, and in accordance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting process will follow these steps:

• General Contracting
• Activation of Services
• Right of Withdrawal
• Online Claims and Conflict Resolution
• Force Majeure
• Jurisdiction
• General Offer Information
• Price and Offer Validity Period
• Shipping Costs
• Payment Methods, Costs, and Discounts
• Cart (Quote Simulation)
• Suspension or Termination of the Contract
• Guarantees and Refunds
• Applicable Legislation and Jurisdiction

General Contracting Clauses

Unless otherwise stipulated in writing, placing an order with the PROVIDER implies the USER’s acceptance of these legal conditions. No stipulation made by the USER may differ from those established by the PROVIDER unless expressly accepted in writing by the PROVIDER.

Activation of Services

The PROVIDER will not activate any services until payment has been verified. Since the order does not involve the physical delivery of any product but rather the download or activation of a service directly from the website, the PROVIDER will inform the USER in advance of the steps to perform the download or activation.

Breach of Distance Contract

For service provision, the service will be available once the USER has paid and will be downloadable or activatable under the PROVIDER's conditions.

If the contract does not involve the physical delivery of a product but rather an activation or download on a website, the PROVIDER will inform the USER in advance of the procedure to follow to download the product.

If the service cannot be executed due to unavailability within the agreed time frame, the USER will be informed of this and will have the right to cancel the order and receive a full refund at no cost and without liability for damages on the PROVIDER’s part.

In the event of an unjustified delay by the PROVIDER in refunding the total amount, the USER may claim double the owed amount, without prejudice to their right to be compensated for damages exceeding that amount.

The PROVIDER will not be held liable if the service download or activation fails due to false, inaccurate, or incomplete data provided by the USER.

The service will be considered rendered once the USER has downloaded or activated it.

Right of Withdrawal

Withdrawal Form: https://ibizatechforum.com/formulario-solicitud-desistimiento.pdf

The USER has a period of fourteen calendar days from the date of receipt of the product or the conclusion of the sales contract in the case of a service provision to exercise the right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007, of 16 November, approving the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter RDL 1/2007). If the PROVIDER fails to comply with the obligation to inform and document the right of withdrawal, the period for its exercise will end twelve months after the initial withdrawal period, under Article 105 of RDL 1/2007. The right of withdrawal does not apply to contracts referred to in Article 103 of RDL 1/2007, as listed below.

Returns must be communicated to the PROVIDER by requesting a return number via the provided form or email at info@ibizatechforum.com, including the corresponding invoice or order number.

If the return is not made with the original packaging, the PROVIDER may charge the USER a fee of … €, notifying the USER in advance through the same communication channel used.

Once the return number is received, the USER will ship the product, indicating the return number on the delivery note, at their own expense, to the PROVIDER at IBIZA SUMMIT SL, Calle Madrid, 6.

Claims and Online Dispute Resolution

The USER can address any claims to the following contact details:

Postal Address: IBIZA SUMMIT SL, Calle Madrid, 6
Phone: 971 20 24 78
Email: info@ibizatechforum.com

Online Dispute Resolution (ODR)

Under Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free online platform for resolving disputes between the USER and the PROVIDER without needing to go to court. This involves a third-party conflict resolution body acting as an intermediary. Platform Link: http://ec.europa.eu/consumers/odr/

Force Majeure

Neither party will be liable for failures due to force majeure. Obligation fulfillment will be delayed until the force majeure case ends.

COVID-19 Clause: If the USER cannot receive the service due to mobility restrictions or other COVID-19-related regulations, the registration fee will be refunded in full or reserved for a new date proposed by the PROVIDER.

Jurisdiction

The USER cannot transfer or assign rights, responsibilities, or obligations. If any conditions are deemed invalid or unenforceable, other conditions remain unaffected. The USER declares to have read, understood, and accepted these Conditions.

General Offer Information

All sales are subject to these Conditions. No modification, alteration, or contrary agreement will be valid unless expressly agreed upon in writing by the PROVIDER.

Price and Offer Validity Period

Prices include VAT or applicable taxes. Additional costs (shipping, packaging, etc.) are not included unless explicitly stated. Prices are in EUROS and may fluctuate. Once an order is placed, prices will remain fixed.

Shipping Costs

No shipping costs apply.

Payment Methods, Costs, and Discounts

• Credit Card
• PayPal

Discount coupons can be applied before purchase if provided by the PROVIDER.

Process of Purchase

1. Confirm billing
2. Verify the service delivery method (download, etc.)
3. Select payment method
4. Place the order (purchase)

Once processed, the system sends confirmation emails to both parties.

Suspension or Termination of the Contract

IBIZA TECH FORUM reserves the right to suspend or terminate services without notice if terms are violated.

Guarantees and Refunds

Guarantees adhere to Royal Legislative Decree 1/2007.

Applicable Legislation and Jurisdiction

These conditions are governed by Spanish law. Any disputes will be resolved by the courts of the USER’s domicile or the place of obligation fulfillment.